Privacy Policy

Effective Date: October 22, 2024

At Burgess Plumbing, Heating & Electrical Co. Ltd. (“we,” “us,” “our”), protecting your privacy is of utmost importance. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with us in the course of receiving our home services in Williams Lake or 100 Mile House, British Columbia.

We may collect the following types of information when you use our services:

• Personal Information: Name, address, phone number, email address, and payment details.
• Service-Related Information: Details about your home, the services you request, and any specific requirements or preferences.
• Communications: Any correspondence with us, including emails, texts, or phone calls.

We use the personal information collected for the following purposes:

• To provide and deliver our home services to you.
• To communicate with you regarding appointments, services, and follow-ups.
• To process payments and handle billing.
• To improve our services based on customer feedback and service delivery.
• To comply with legal requirements.

We do not sell, rent, or trade your personal information to third parties. We may share your information under the following circumstances:

• With service providers or subcontractors who assist us in providing our services (e.g., electricians, plumbers), but only as needed to fulfill the requested services.
• As required by law, to comply with legal obligations, regulations, or governmental requests.

We are committed to ensuring that your personal information is secure. We use physical, electronic, and managerial procedures to safeguard and secure the information we collect. However, no method of transmission over the internet or method of electronic storage is 100% secure, so we cannot guarantee absolute security.

You have the right to:

• Access the personal information we hold about you.
• Request corrections or updates to your personal information.
• Withdraw consent for the collection and use of your personal information (this may affect our ability to provide services).

To exercise any of these rights, please contact us at (250) 392-3301.

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

We may update this Privacy Policy from time to time to reflect changes in our practices or relevant laws. The revised policy will be posted on our website with the effective date. We encourage you to review this policy periodically.

If you have any questions or concerns about our privacy practices or this policy, please contact us at: